Meet the Team

Isobel

Sales Manager

Isobel has been with the company since 2017. Isobel is responsible for the overall management of the Sales department, creating and implementing sales strategies and maximizing company revenues. Isobel also looks after large commercial sales.

Elizma

Marketing Manager

Elizma is responsible for managing the company's marketing initiatives. Elizma uses market research and analysis to direct and implement marketing strategy and planning. Managing the production of all promotional materials and marketing campaigns, overseeing current offerings to develop new initiatives and incentives to promote our product ranges.

Zoe

Customer Services Manager

Zoe looks after customer services' enquiries relating to products, service questions and customer concerns. She keeps customers updated with bespoke item orders and processes returns requests, updating our databases accordingly. Zoe also works closely with our Logistics team to ensure all collections and return deliveries are running smoothly. Zoe has been with Peppermill since 2011 and has extensive experience in sales.

Steve

Warehouse and Production Manager

Steve is responsible for the supervision and management of the Warehouse and Workshop team and processes. Steve manages the production order process to ensure timely processing of customers' orders to meet delivery deadlines. He also oversees the Warehouse and Workshop's Health and Safety Standards.

Adam

Warehouse Team Leader

Adam is responsible for overseeing a wide variety of warehouse duties to ensure the daily operation is running efficiently. Adam also assists with the Health and Safety in the warehouse, ensuring policies are always followed.

Joanne

Financial Controller

Joanne oversees and manages the Finance department. She has a strong background in accounting and a wealth of experience within the industry. Joanne looks after all things finance-related, including monitoring cash flow and budgets, assisting with product pricing, invoices and stock control, to name just a few.

Jane

Accounts Assistant

Jane assists with the day-to-day running of the Accounts department. She manages invoices and orders, running calculations to ensure that records and payments are correct. Jane completes daily data entry onto our accounting systems and fulfils any other activities that the Accounts department requires.

Suzanne

Procurement Coordinator

Suzanne joined us in 2016. Suzanne liaises with our network of suppliers to place orders for new stock and assists with our antique and vintage purchases. On a day-to-day basis, Suzanne monitors stock levels and product sales to help establish trends and inform future order levels. Suzanne also keeps our stock and purchasing databases up to date and keeps other departments updated on the arrival dates of incoming stock.

Sophie

Senior Logistics Coordinator

Sophie is responsible for the day-to-day tasks within the Logistics department, ensuring all orders are dispatched within the correct timeframe. Working closely with the warehouse, she ensures all collections and return deliveries are running smoothly. Sophie has been with the company since 2017.

Rhiannon

Logistics and Customer Services Assistant

Rhiannon supports the Logistics Department with organising deliveries and arranging customer collections. She also helps assist the Customer Services Department with any customer enquiries. Rhiannon also assists with answering general sales enquiries and processing sales orders over the phone, email, or website.

George

Sales and Project Consultant

George looks after our eBay messages and website orders. He assists with sales in the showroom and over the phone or email. He also answers messages that come to us via our website’s instant chat feature, helping customers with product information and website queries.

Alice

Sales and Projects Consultant

Alice looks after answering customer sales enquiries, taking sales in our showroom as well as over the phone and via email, and processing orders on our system. Alice also assists with general administrative duties required by the Sales Department.

Danielle

Sales and Project Consultant

Danielle looks after incoming customer sales enquiries, taking sales in our showroom as well as over the phone and via email, and processing orders on our system. Danielle also assists with large commercial sales.

Rosie

Sales and Projects Consultant

Rosie assists the Sales Department with incoming customer enquiries over phone and via email, taking sales in our showroom, and processing orders on our system. Rosie also has previous experience in Logistics and helps to ensure our customers receive the best delivery options for their order.

Marie

Saturday Sales Assistant

Marie supports the Sales Department with answering customer enquiries over the phone and email. Marie also assists customers in the showroom and helps the Sales Department with general administrative duties.

Sam

E-Commerce Executive

Sam has been at Peppermill since 2016. Sam assists with product photography and uploading, ensuring all new products are uploaded correctly onto all selling platforms. He works closely with ensuring the website is all up-to-date to ensure the process from the product being purchased to it appearing on our website runs smoothly.

Matt

E-Commerce Executive

Matt has been at Peppermill since 2016. He is responsible for keeping all marketing platforms up to date with our latest products. This involves taking and organising product photography, uploading products and taking measurements. He works closely with ensuring the website is all up-to-date to ensure the process from the product being purchased to it appearing on our website runs smoothly.

Jenny

E-Commerce Assistant

Jenny looks after our presence on Wayfair and Ebay, ensuring the platforms are up to date with our latest products and merchandised to the highest standard. Jenny also assists with any E-Commerce administrative tasks, including updating our website with estimated re-stock dates and updating the eBay newsletter, to name just a few.

Charlotte

Creative Marketing Executive

Charlotte is responsible for scheduling social media posts and campaigns aligned to the overall marketing strategy. She assists in the organising of photoshoots and visual merchandising. Charlotte also designs any artwork graphics and manages Peppermill's email marketing to support sales objectives.

Molly

Creative Marketing Assistant

Molly assists the Creative Marketing Executive with social media management, events and marketing campaigns. Molly also assists with the visual merchandising of the showroom and any creative marketing administrative tasks.

Lucy

Marketing Assistant and Copywriter

Lucy is responsible for all of Peppermill’s compelling copy, including writing our product descriptions, blog posts and our commercial project case studies. Lucy also liaises with our external SEO agency to maintain our Google rankings and online brand awareness, as well as looking after the vintage product uploading process.

Henry

IT and Marketing Support

Henry maintains and monitors the IT functionality for the business, whilst also reporting for marketing tasks and supporting the Marketing Manager. Henry also looks after the Google Shopping Feed and assists the team with e-commerce duties, particularly focused on Vintage Products.

Nancy

Executive Office Dog (Still in Training)

The newest addition to the Peppermill team, Nancy is the heart and soul of the office. Her main responsibilities include giving plenty of kisses and licks, bouncing around, and making sure everyone is happy in their working environment!

Lolly

"My Best Girl"

25-12-2005 - 15-10-2021

I wish we could do it all over again xx