Payment Methods
We now accept all major credit/debit cards, cash in GBP, and PayPal (for orders placed online). We do not accept payment via cheque. Payments can be taken via the website for most items, other items such as bespoke products, can be paid for in person or over the phone on 01543 375872 Monday - Friday 09:00 - 17.30 & Saturday 10:00 - 17:00. All calls are recorded and monitored for quality and training purposes. When using a promotional or discount voucher towards purchasing an item(s), we accept the following methods of payment: credit/debit cards, or cash in GBP. Please note that only one promotional or discount voucher can be used at time of purchase. Promotional or discount vouchers cannot be redeemed against any items in our special offer promotions. Gift vouchers can also be purchased and used as partial/full payment. Read our gift voucher terms and conditions here.
Delivery Details
We understand that a safe and speedy delivery is important to our customers both at home and abroad and for that reason we use various secure methods – post, courier (either our own 1 or 2 man team, or a range of trusted associates), or on a pallet (see below for further details). For worldwide collection or delivery we also have our own dedicated agent with 20 years experience who will be more than happy to organise delivery to almost anywhere in the world. If you have your own courier or shipper we are happy to liaise with them.
The delivery time depends a great deal on availability. We advise that delivery can take up to 14 working days. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please note: these are estimates, not guarantees. Please allow longer for deliveries outside mainland England & Wales, further away areas such as Cornwall, non-UK deliveries, and during the Christmas period.
Quotes for delivery charges are based on normal delivery conditions, any special measures must be made known to us prior to obtaining the quote. The final delivery price you pay is guaranteed to be within 10% of the quoted price not withstanding any special items or amendments to your order. Special items must be agreed upon at the time the order is placed. If your delivery is made by courier, the courier(s) will unload the items and take them to a ground floor location, unless otherwise agreed prior to delivery. There must be sufficient parking close to the premises to enable our delivery team to unload the items and deliver them safely. If there are any parking restrictions at your location, you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. It is the responsibility of the customer to provide us with adequate permits/permission in time for delivery. If not, the goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand. This also applies to failed attempted deliveries due to you not being present at your delivery address. We use a network of delivery companies, and therefore your item(s) may arrive by post, courier, or on a pallet. If your item(s) is delivered via pallet, please be aware that this is a kerbside delivery, and it will be your responsibility to take the items into your property and to dispose of the pallet appropriately. If there are any issues with this delivery method, please contact us prior to placing you order so that we can endeavour to make suitable alternative arrangements. You should notify us of any discrepancies regarding your delivery within 24 hours of the delivery being made. If you have arranged a delivery time with one of our couriers, or ourselves, we require 48hours notice if you need to reschedule; any cancellations within 48 hours of a specified delivery time may incur a second delivery charge. If the goods are to be exported, and you are not collecting the goods and/or arranging your own delivery, then the Incoterms will be CIF, unless otherwise agreed in writing.